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SAP C_C4H51_2405 Exam Syllabus Topics:

Topic	Details
Topic 1	Service Business Process: This section examines the capabilities of service process managers and SAP consultants in managing and configuring service processes. It involves identifying various service processes, time recording, fulfillment in service tickets, setting up service levels and categories.
Topic 2	Service Objects: This section assesses the knowledge of service management professionals, like SAP Service Cloud Consultants, in understanding and applying service objects within service tickets. It covers topics such as the explanation and usage of Registered Products, Installed Base, and Warranty Management in service tickets.
Topic 3	User Management: This section tests the skills of system administrators and SAP consultants who are responsible for user and role management. It involves tasks related to maintaining employees, business roles, and users, as well as configuring data restrictions.
Topic 4	Managing Clean Core: This section is aimed at ERP administrators and SAP consultants who focus on maintaining a clean core ERP system. It covers evaluating and applying clean core principles to enhance business process agility, minimize adaptation efforts, and speed up innovation.
Topic 5	Communication Channel and Knowledge Base: This section evaluates the abilities of service management professionals, such as SAP Service Cloud Consultants, and focuses on the various communication channels used for handling service tickets.
Topic 6	Data Management: This section assesses the skills of data management professionals, such as SAP Data Migration Specialists. It involves using data migration templates, resolving migration issues, understanding mass data maintenance, and describing SAP pre-packaged integration scenarios.
Topic 7	Reporting:This section focuses on the abilities of reporting analysts and SAP consultants who handle SAP Cloud for Customer reports. It covers the use of Microsoft Excel in conjunction with SAP reports, identifying components of custom reports, and creating interactive dashboards.

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SAP Certified Associate - Implementation Consultant - SAP Service Cloud Sample Questions (Q81-Q86):

NEW QUESTION # 81
Which of the following features can you use with the adaptation tool? Note: There are 2 correct answers to this question.

A. Change field label
B. Add a new UI Switch logic
C. Add a new field
D. Create a new URL mashup

Answer: A,C

NEW QUESTION # 82
What are some SAP recommended guiding principles to achieve clean core operations? Note: There are 3 correct answers to this question.

A. Establish regular housekeeping tasks and procedures.
B. Establish release management.
C. Integrate clean core practices in the end-to-end value process chain.
D. Establish an organizational structure, technical foundation, and transformation methodology for clean core.
E. Define roles and responsibilities as part of a process transformation office.

Answer: A,C,D

NEW QUESTION # 83
In the ticket, no warranty is determined for a registered product. What might be the cause?
Note: There are 2 correct answers to this question.

A. The registered product is not assigned to an installed base.
B. The warranty is expired.
C. The warranty is not assigned to an installed base.
D. The warranty is not assigned to a registered product.

Answer: A,D

NEW QUESTION # 84
What types of mashups are available in SAP Service Cloud? Note: There are 2 correct answers to this question.

A. URL mashups
B. Internal mashups
C. ABAP mashups
D. HTML mashups

Answer: A,D

NEW QUESTION # 85
Which of the following apply to time recording? Note: There are 3 correct answers to this question.

A. Automatic time recording can be done by choosing "Start recording" and "Stop recording".
B. Time sheets can be submitted for approval.
C. Code list restrictions are not possible for the Time Type field.
D. Time recording can be done without assignment to a ticket.
E. You can activate Microsoft Outlook integration for time recording.

Answer: B,D,E

NEW QUESTION # 86
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